Payment Policy

The Payment Policy of Miles & Luna explains the complete process of payment handling and processing that occurs through milesandluna.com.

Accepted Payment Methods

We accept payments through secure and trusted methods, including:

American Express
Apple Pay
Maestro
Mastercard
Shop Pay
Visa

All payments are processed through Shopify Payments, providing a safe and encrypted environment for all transactions.

Order and Payment Process

After placing your order, you will receive an order confirmation email confirming that we have received your purchase.
At that time, your payment method will be authorized for the full amount of your order.

Once we verify that your item is in stock and ready to ship, we will process the full payment and prepare your order for dispatch.

If an item is unavailable or on backorder, the pre-authorization will be automatically voided, and we will contact you by email to update you on your order status or to confirm a refund.

Note: All orders must be paid in full before shipment.

Refunds and Returns

To request a refund, please contact us at info@milesandluna.com
Refund eligibility is determined by our Return & Refund Policy.

Approved refunds are processed within 7 business days after your request has been reviewed and accepted.
Please note that bank processing times may vary depending on your payment provider.

Payment Security

Your payment and personal information are protected by Secure Sockets Layer (SSL) technology with 128-bit encryption.
This encryption ensures that all sensitive data — including passwords and credit card details — remains private and secure throughout the checkout process.

All payment forms and gateways on our website are fully protected with SSL technology, ensuring a safe and reliable online shopping experience.

PCI Compliance

Our payment systems fully comply with the Payment Card Industry Data Security Standard (PCI DSS) — a global standard that safeguards cardholder data and prevents fraud.

Miles & Luna performs regular security audits and risk assessments to maintain PCI compliance and ensure the ongoing safety of our platform.

Your online security is our top priority.
We continuously invest in advanced protection systems and security protocols to keep your personal information and payment data safe.

Contact Information

Store Name: Miles & Luna
Address: Bermsloot 22, 4303 BB Zierikzee, Netherlands
Email: info@milesandluna.com
Phone: +44 20 4577 0478

Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (GMT)
Response Time: within 24 hours on business days. Emails received outside business hours are handled the next business day.